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Ships from US warehouses • 2–4 day delivery • Free US shipping over $50.00
TidyTails Pet Store

Policies

Shipping & Returns

Template — review before launch. This is a standard starting point, not legal advice.

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Processing time

Orders are processed within 1–2 business days. You'll receive a tracking email once your order ships.

Shipping

We ship from US warehouses to addresses in the contiguous United States. Standard delivery typically takes 2–4 business days after dispatch.

Orders of $50 or more ship free. Orders under $50 ship for a flat $5.95.

Returns

Not the right fit? Return unused items in original packaging within 30 days of delivery for a refund to your original payment method.

Personalized items (such as engraved ID tags) are final sale unless they arrive damaged or defective.

Exchanges

Need a different size? Contact us and we'll arrange an exchange within 30 days of delivery.

Damaged or incorrect items

If something arrives damaged or wrong, contact us within 7 days with your order number and a photo and we'll make it right.

How to start a return

Email us through the Contact page with your order number and the items you'd like to return. We'll reply with instructions.